Any Queries please email
Please note when you order from us we make for you. we are only a small company and that means you join a que, Most orders are despatched within 3 days but if there is any delay longer than that we will be in touch.
premium products take a bit of time and we def don’t make shoddy product, so thanks for your understanding.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the section below.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
There are, on occasions, reasons for customers to return products to us. In the event of this being necessary, you are required to choose the correct reason for the return, as follows (for our full terms and conditions please refer to our info below for Returns Policy and Procedures):
If you have simply changed your mind:
If you have received an item which you have decided you do not actually wish to keep for whatever reason, then you must inform us within 7 working days, in writing. The Distance Selling Regulations (DSR) allows you to return the product but it must be in the original packaging and also, in the condition in which you received it when we receive the item back to our shop, in other words, in brand new condition and not showing signs of any kind of usage. The goods to be returned must be done so at your own expense. However, any software/CD’s or DVD’s where the seal has been broken cannot be accepted back, so please review carefully prior to opening any sealed item.
Returned Items falling within the Warranty Period:
If a product is delivered faulty or a fault occurs within the first 14 days from the delivered date (and the fault is covered under the manufacturers guarantee) then we will collect the item and have it returned to our shop, where we will inspect and if found faulty, return the item to the manufacturer for repair or replacement. If a fault occurs after the first 14 day period from delivery, then it is the consumer’s responsibility to return the item to our shop, where we will inspect and if found faulty return the item to the manufacturer for repair. Once repaired, the item will be returned to the consumer at no extra cost.
All returned goods must be returned in adequate packaging. tentech ltd will not be responsible for any damage that is incurred to goods that are not packaged in the original packaging that the goods were shipped in. If you do not have the original packaging, you will need to obtain some from other sources and ensure that the returning goods are protected against the rigors of courier transit. Please also send the package via a recorded delivery so that a signature is required on delivery. tentech ltd will not be responsible for any packages mislaid or stolen in transit.
If the returned item is found to be not faulty and the error is down to incorrect usage or operator error, the customer will be liable for the carriage costs of the goods back to us and also for returning the product back to the customer. Any engineer / inspection fees may also be charged. This must be paid before the goods are returned to the customer.
Please ensure that all goods returned have a copy of the original delivery note / proof of purchase and stating the full reasons for return. Failure to do this may slow down any repair or refund.
If your item develops a fault after the 14 working day period but is within the warranty period of the manufacturer/distributor, then you will be entitled to a warranty repair. Please return the faulty goods back to our address. The goods will need to be well packaged and sent via a recorded delivery service. Please make sure that any software, CD’s and power supplies are returned too.
If you have simply changed your mind:
If you have received an item which you have decided you do not actually wish to keep for whatever reason, then you must inform us within 7 working days, in writing. The Distance Selling Regulations (DSR) allows you to return the product but it must be in the original packaging and also, in the condition in which you received it when we receive the item back into our warehouse, in other words, in brand new condition and not showing signs of any kind of usage. The goods to be returned must be done so at your own expense. However, please review carefully prior to opening any sealed item.
We shall refund you, within 30 days (less any costs), the price you paid for any goods returned, PROVIDED THAT the goods are returned by you/collected by us at your own cost and received by us in as new & unused condition.
(Mistakenly Sent Items Returns Policy)
If we happen to send you the wrong item by mistake, We do apologise for this. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. Unfortunetly we can not dispatch replacements to you with out the incorrectly sent item being returned to us. This is to protect ourselves and our customers from price increases.We normally supply black 3d prints but these will be substituted for another colour should a shortage occur.
We cannot accept any responsibility for items being returned to us that are lost in the post. It is your responsibility to see that returned goods reach us and in the condition they were sent to you. Do not use express services or we will be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by standard recorded delivery we will refund you if you choose to use a special delivery service.
Items Faulty on Arrival:
If you receive your item and find it to be faulty, you have 7 working days in which to inform us of the fault. Again, all items should be returned in their original packaging complete with any accessories and/or documentation, including manuals. We will contact you upon receipt of your completed Returns Authorisation Form containing all the necessary information for us to proceed with your request, we will, then arrange to collect the item from you (at our cost) and once the fault has been verified. We will either replace or fully refund the item for you. All refunds are processed back to the original card used for payment. If however, the item is found to not be faulty, you will be charged for all return carriage costs incurred by us.
Items Damaged during Transit:
In the event that you sign for an item that has clearly been damaged in transport, in the first instance this should have been signed for as so, by adding a comment to your signature for the items with the courier. You must also still inform us within the 7 working day period if you have accepted goods which were clearly damaged when you received them by completing the Returns Authorisation Form with all the required information. Items must then be boxed in all original packaging, whether that packaging is damaged or not and again complete with any/all accessories, including paperwork and manuals. We will then arrange collection of the item. Once we receive the item back into our shop we will send a replacement item out to you or if requested, we will issue a full refund to you onto the original card used for payment of the item.
In all cases, Contact us (email@example.com) and you will be supplied with a case number and return details. Any goods being returned must be adequately packaged and protected. tentech ltd will not be responsible for any damage or loss of goods that occurs in transit back to us.
If you need to reach us, please email us at firstname.lastname@example.org ,you will get an automated reply but we will still reply to your mail.
ONE LAST THING……..
These are adult toys and should be used accordingly any pilot under 18 should be in the supervision of a responsible adult.
Don’t be a dick and fly near others or property.
The amount of damage that can be done with one of these to a person is not worth the risk. Please abide by all laws and local regs. We will not be blamed for the actions of people born with a brain but fail to apply it to this hobby properly! THINK BEFORE YOU FLY!!!!